Hirer Knowledge Base

We have made a brand new Hirer Knowledge Base to help you give support to your hirers. 

You can find it here.

This hirer knowledge base will allow your hirers to find the answers and assistance they need without having to call or email you with their queries.

This comprehensive guide provides your hirers with self-service support on topics like managing their portal account, payment plans, bookings, amendments, refunds, and cancellations.

It can be a useful resource for you to review as it gives you insight to the customer journey that your hirers undergo in the Bookteq Customer Portal.

💡Tip: We recommend bookmarking this valuable tool so you can easily share it whenever a hirer needs assistance. 

You can also always find the Hirer Knowledge Base on the home page of the Help Centre in your Bookteq Workspace, not to be confused with your knowledge base at the top entitled "Venue Knowledge Base" with information on how to use your Bookteq Workspace.

The knowledge base is also accessible to your hirers through their Bookteq Customer Portal account by clicking the "?" button on the top bar: