Client Newsletter - December 2025

All of us at Bookteq would like to send our warmest wishes to you and your loved ones for a wonderful Christmas and a happy New Year. Thank you for being part of our 2025, and we’re excited for all that 2026 has in store.

Recent Releases

💷 What’s New with Payment Plans

We’ve rolled out a streamlined and more transparent approach to payment plans. This update brings clearer visibility over payment frequency, easier management of payment methods, and a smarter way to help reduce hirer debt.
With this improvement, each hirer will now have one unified payment plan — regardless of how many booking orders they hold. That means a single payment method and one consistent payment date each month. Behind the scenes, we’ve also strengthened the reliability of the payment process, introduced more flexible payment frequency options, improved how failed payments are handled, and refreshed the customer portal experience.
Following strong results from our testing, these enhancements will be released gradually over the coming weeks.

For a deeper dive, check out the following articles in your knowledge base, plus a preview of the help content your hirers will see:

1.  Update to Payment Plans - FAQs 💰

2. How to view or cancel a customer's payment plan

3. Your Bookteq Customer Portal's dashboard and functionality

🎉 Celebrating the Results Our Clients Are Achieving

We’re really proud of what our customers have accomplished since moving to self-service bookings. These results reflect the hard work of facility teams and the positive changes they’ve made to how bookings are managed:

• 72% reduction in admin tasks, giving teams back valuable time
• 38% less staff time spent on administration, helping reduce everyday pressure
• 21% increase in monthly revenue, supported by improved space utilisation
• 45% increase in utilisation rates, driven by a smoother, more intuitive booking journey
• 69% of users choosing to rebook, because the process is quicker and easier
• Over £200k in lettings revenue, unlocked through better visibility and access to bookings

It’s great to see facilities benefiting from simpler systems, happier users, and more time to focus on what matters most. We’re excited to continue supporting our customers as they build on these successes.

🎄 Holidays Support Hours

We’ll be available online over the Christmas period if you need assistance. Please note that on some days our team will be operating with reduced capacity so they can enjoy time with their families—thank you for your patience if responses are a little slower than usual.
Holiday Opening Hours:

• Mon 22nd, Tue 23rd & Wed 24th Dec: 09:00 – 18:00
• Thu 25th & Fri 26th Dec: Closed 🚫
• Mon 29th, Tue 30th & Wed 31st Dec: 09:00 – 18:00
• Thu 1st Jan: Closed 🚫
• Fri 2nd Jan: Normal hours resume, 09:00 – 18:00