Update to Payment Plans - FAQs 💰

Installing a booking calendar widget on your website

How to set up your approval settings for bookings

How to approve and reject booking requests

How to apply discounts by using Customer Types

How to add arrival information for your facilities.

How to amend minimum and maximum advanced booking time.

How to set up and manage your repeat booking settings

Custom-length slots and bookings

How do I set up 'Closed Dates' for my venue?

How to Edit Multiple Bookings in Bookteq

How can I change the opening and closing times of the venue?

How can I search for past bookings?

How can I move/change a booking?

How to set up variable VAT rates for your venue based on the price scheme

How do I connect my Stripe account?

Settling full or partial-payments for hirers who have not paid online.

How to reflect a refund or delete a payment that was added manually (ie: bank transfer or cash).

How to manually add a payment you received from a hirer.

How to create and send an invoice

How to download an invoice

How do I create Additional Questions?

Reporting - Additional Questions

How do I create Add-ons?

How do I generate a Payments Report?

How do I create and edit a user and their settings?

What different ‘User Types’ are available and what do they mean?

What is Read-only access and how is it used?

How to combine more than one hirer's bookings.

How to generate Lockteq access codes that don't require a booking.

Lockteq Support

Product Update - March 2025

Introducing Bookteq to your hirers.

Update your website to maximise bookings

Introducing Bookteq and Lockteq to your hirers

How to do keyword research for SEO

How to improve SEO for your facility: A beginner's guide

How to create a Google Business Profile

Quarterly Client Newsletter - June 2025

Amendments - FAQs

How to report on multiple venues?

Introducing Direct Debit Payments

How to embed your Chart of Accounts and unique Customer IDs for reconciliation and income reporting

How to retrieve a Payout Reconciliation Report

Marketing Pack: How to Promote Your Facilities

How to use advanced search to pull reports on Bookteq.

Reporting Dashboard

How can I create a new customer? 

Introducing our booking calendar

How can I create a booking? 

How to Contact Support.

Hirer Knowledge Base 

Client Newsletter - September 2025

Quarterly Client Newsletter - December 2024

We're changing the way we process your payments

How to view or cancel a customer's payment plan.

How to move a payment to a future booking.

Set up automatic balance reminders

Live Calendar

Approvals

Spaces & Facilities

Bookings Management

Amendments & Cancellations

Pricing, Discounts, VAT & Opening Hours

Stripe Payments & Payment Plans

Invoicing & Reconciliation

Add-ons & Additional Questions

Dashboard & Reporting

Users & User Permissions

Customer Management

Hirer Knowledge Base

Access & Floodlight Control

Product Updates & Newsletters

Marketing Your Facilities

Contact Support

<h3>Why set up a booking calendar widget?</h3>&nbsp;Your website is an essential place to show users where they can easily book your facilities online, with no need to contact you or your team. The widget allows you to host a Bookteq booking calendar directly on your website, meaning that:✅ Both you and your hirers save valuable time when they make a booking✅ Your hirers can make one-off bookings online instantly, or request a reservation or block booking for your approval✅ Hirers must pay for bookings directly through the widget, saving you from requesting payment manually&nbsp;<h3>How to set up a widget</h3>&nbsp;Setting up a booking calendar widget can be done in a few simple steps. Firstly, head to your Widget Settings in the Venue Settings section of your Bookteq account.You can now choose from two options; Default Widget and Custom Widget. For more information on the two widget types, please read below.&nbsp;<h4>Selecting “Default Widget”</h4>You should select Default Widget if you would like to display the booking calendar widget on Bookteq’s customer portal. This can be activated by selecting “Enable online booking widget”.Follow these simple steps to get your booking calendar widget up and running:Select the widget type you would like to create, either for an entire venue, or a specific space or facility.Accept online bookings for - Choose what type of bookings you would like to accept via the booking calendar widget. You can either select to accept only single bookings, block bookings, sessions or a combination of all three.Facility selection - By ticking “Show all availability by default” you will not give the hirer the option to select a specific court, pitch, or room. The system will display all facility availability on one calendar.After making your selection, the final step is to copy the link that’s been generated, and ask your webmaster to upload it to the facility hire page on your website for your customers to find.&nbsp;<h4>Selecting “Custom Widget”</h4>You should select Custom Widget if you would like to display the booking calendar widget on your website. By embedding the calendar widget, you can allow your customer to book your facilities directly on your website, rather than linking to another page.Follow these simple steps to get your booking calendar widget up and running:Select a widget Type - you can create a widget for either an entire venue, or a specific space or facility.Accept online bookings for - Choose what type of bookings you would like to accept via the booking calendar widget. You can either select to accept only single bookings, block bookings, sessions or a combination of all three.Facility selection - By ticking “Show all availability by default” you will not give the hirer the option to select a specific court, pitch, or room. The system will display all facility availability on one calendar.<img src="https://downloads.intercomcdn.com/i/o/544300276/76af2d507e7c111c815e75e1/screely-1657541161561.png" alt="">After making your selection, the final step is to copy the snippet code that’s been generated into a HTML block on the page. You can ask your webmaster to upload it to the facility hire page on your website.If you manage the website yourself<ol style="list-style-type:decimal;"><li>First, log into your website CMS and navigate to the page you'd like to edit.</li><li>Scroll to where you'd like to put your widget on that page and add a HTML block to the page. On most web providers you'll drag and drop this from the task bar onto the page.</li><li>Then paste the snippet code into that block. Check it's working by selecting 'Preview' or by publishing and checking on your website. Once you're happy, publish your page. &nbsp;</li></ol>Here is an idea of what the booking calendar widget will look like on your website:<figure class="image"><img src="https://cdn-assets.productfruits.com/54c40f9d-26e4-41d0-9606-8f4c32494e49"></figure><h3>How to set up a widget using Wordpress</h3>If you are hosting your website on Wordpress, then there maybe some additional steps you need to take to install your Bookteq widget.First, try the steps outlined above. If your widget fails to display then take the following steps:Download our recommended plugin - <a href="https://en-gb.wordpress.org/plugins/embed-code/">https://en-gb.wordpress.org/plugins/embed-code/</a>This automatically adds the necessary script in 'footers' at the bottom of each pageIf you require any additional support, please reach out to our team (via <a href="mailto:support@bookteq.com">support@bookteq.com</a>) who will be happy to guide you through the process.<h4>&nbsp;</h4><h4>Bookteq training and support</h4>We're always on hand to help if you need help setting up a booking widget or using any other areas of the software.Please contact our Bookteq Support team by emailing <a href="mailto:support@bookteq.com">support@bookteq.com</a>, or using our live chat if you need assistance. &nbsp;

We have made many amazing improvements to your hirer's booking calendar widgets.Our newest releases 😊:🌟 A colour coded view and guide so that your hirers can see specific slot availability at a glance.&nbsp;🌟 The Bookteq customer portal is now available directly on the widget by clicking "Manage my Bookings" in the top right corner.&nbsp;🌟 &nbsp;Our activity page layout is more cohesive and takes up less room on the screen, meaning less scrolling for your hirers, particularly on mobile devices and within the customer portal.More Improvements 😁:🌟 View availability across a longer time period (weekly view).🌟 Cancel weeks they don't require in a multi-booking request.🌟 Choose from a variety of booking durations with custom length bookings.🌟 Clearer discounted prices at checkout.<figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=GERmXK6dqHM"><div style="position: relative; padding-bottom: 100%; height: 0; padding-bottom: 56.2493%;"><iframe src="https://www.youtube.com/embed/GERmXK6dqHM" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0;" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></figure><h2>Step-by-step when making a single booking&nbsp;</h2><h3>Step 1 - Selecting the activity</h3><figure class="image image_resized" style="width:94.16%;"><img src="https://cdn-assets.productfruits.com/6078f775-2315-4ada-90b8-82bdb495fdc5"></figure><h3>Step 2 - Selecting your slot</h3>Daily View:<figure class="image"><img src="https://cdn-assets.productfruits.com/8ff12fcc-5a25-4c31-824e-61c11c539026"></figure>Weekly View:<figure class="image"><img src="https://cdn-assets.productfruits.com/15aac79c-2a53-4a3f-a64a-e0149eafaff9"></figure>Changes to be made aware of<ul style="list-style-type:disc;"><li>Your customers can click into a green or yellow slot making it easier to see specific upcoming availability. As shown in the guide in the screenshot:<ul><li>Green = Available</li><li>Yellow = Partially Booked</li><li>Red = Booked</li><li>Grey&nbsp;= Unavailable/Closed</li></ul></li><li>Choose whether you want to look for the 'Space', 'Facility' or 'Activity' to narrow down your search with different selections easy to navigate all in one place.</li><li>Make a repeat booking or a custom length option on this page.</li></ul><h3>Step 3 - Choose Preferred Facility</h3>If there are other facilities also available close to the time slot the customer has chosen, they will appear here and they can choose their preferred one.<img src="https://cdn-assets.productfruits.com/95e8ef31-04b9-4b97-aa50-ba33966127a3"><h3>Step 4 - Bookings Review</h3><figure class="image"><img src="https://cdn-assets.productfruits.com/6c7f9185-9573-415b-bad1-4d2bb6e0db20"></figure><h3>Step 5 - Guest Checkout</h3>&nbsp;<figure class="image"><img src="https://cdn-assets.productfruits.com/6c7f9185-9573-415b-bad1-4d2bb6e0db20"></figure>&nbsp;<h3>Step 6 - Checkout Stage</h3><img src="https://cdn-assets.productfruits.com/587b6c10-028a-450f-a7e7-ca81b95f4442">💡 Please Note: If the hirer is eligible for a discount (customer type) this will appear at the top of the page like so:<figure class="image"><img src="https://cdn-assets.productfruits.com/5dca2688-3118-4820-b0c1-e43417ee0363"></figure><h3>💡For Repeat Booking Changes:&nbsp;</h3>If your venue has the VAT exemption feature enabled in your workspace, the following message will be displayed to the customer.<figure class="image"><img src="https://cdn-assets.productfruits.com/35d4bcd5-09c5-430a-b8db-b56a01c641eb"></figure>When creating a repeat booking, the customer can easily cancel all unavailable requests at once instead of canceling them individually:<figure class="image"><img src="https://cdn-assets.productfruits.com/1b401120-8cb4-43bb-bccf-b42b0578ffe6"></figure><h4>&nbsp;</h4>If you'd like to contact support from Bookteq, please email: &nbsp;<a href="mailto:support@bookteq.com">support@bookteq.com</a> 📧<h4>&nbsp;</h4><h4>Troubleshooting</h4>Q: What settings do I need to change?A: Most of our improvements to the booking calendar do not the adjustments of settings. However, if you want to offer custom length booking durations, please check your "Slot Length Settings" within the Repeat Booking Settings in your Bookteq Workspace. You may also want to double check any "Customer Types" you may have set up to issue discounts to specific customers. Please reach out to us if you have any questions.

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