Amendments - FAQs

🤔Frequently Asked Questions🤔

Q - What is the concept of this feature?

A - The logic behind our new Amendments feature is to promote a greater amount of self-service and therefore works best when the hirer has made the booking themselves on your calendar widget or if they have signed up to a payment plan for bookings you have created for them.

Q - When can hirers amend their bookings?

A - Hirers will only be able to amend bookings in accordance with your cancellation and amendment policy (found under each facility's settings) and can amend to another date that sits within your current booking periods.

For single bookings: any date within your maximum advanced booking time, found under each facility’s settings.

For repeat bookings: the date that you currently accept block bookings until, found under Repeat Booking Settings.

Q - Will amendments to booking require approval? 

A - Amendments will require approval if the checkbox on the 'Approvals' settings is ticked for that specific facility.

Q - What happens with regards to payments?

A - OK, get ready for some information!

If bookings are on a payment plan, they will either be paid or unpaid depending on when the hirer is trying to make an amendment. 

For a paid booking, the hirer may then choose a booking of the same price, a more expensive booking or a cheaper booking.

• Same Price: no action.
• More expensive: the additional amount will be added to any future payments or will be paid immediately if the final booking of the order.
• Cheaper: the hirer will receive a refund or can put that money towards any future bookings on the same payment plan.

For a booking that is yet to be paid but is scheduled, the following will occur.

• Same Price: no action.
• More expensive: the upcoming payment plan will be adjusted to the new amount
• Cheaper: the upcoming payment plan will be adjusted to the new amount

For bookings that are not on a payment plan and remain unpaid: the hirer will make payment immediately for the booking amount, whether that is the same price, more expensive or cheaper than the original booking.

For bookings that are not on a payment plan but has been paid:

• Same Price: no action.
• More expensive: the hirer will make payment for the new booking price
• Cheaper: the hirer will make payment for the new booking price (define again).

Q - What about hirers that use customer types (discounts)?

A - Customer types have been accounted for so the booking rate that the hirer is paying will be reflective of their customer type at the time of amending the booking.

💡 Important to Note

If the booking has been paid via bank transfer or POS terminal as examples, and the hirer makes an amendment for a cheaper booking, a refund will need to be manually processed.

If the hirer has been given a rate that is different to either a customer type discount or the default rate, when they attempt to amend the booking, the system will ask the hirer to pay the default rate of that facility.