Venue Support Home

Still have questions?

Venue Support Home

Still have questions?

Live Calendar

Introducing our new booking calendar Installing a booking calendar widget on your website

Approvals

How to set up your approval settings for bookings How to approve and reject booking requests

Spaces & Facilities

How to add arrival information for your facilities.

Bookings Management

How to amend minimum and maximum advanced booking time.How to set up and manage your repeat booking settings Custom-length slots and bookings How do I set up 'Closed Dates' for my venue?How to Edit Multiple Bookings in Bookteq How can I search for past bookings?How can I move/change a booking?

Amendments & Cancellations

Amendments - FAQs

Pricing, Discounts, VAT & Opening Hours

How to apply discounts by using Customer Types How to set up variable VAT rates for your venue based on the price scheme How can I change the opening and closing times of the venue?

Stripe Payments & Payment Plans

How to move a payment to a future booking.Set up automatic balance reminders Introducing Direct Debit Payments

Invoicing & Reconciliation

How do I connect my Stripe account?Settling full or partial-payments for customers who have not paid online.How to reflect a refund or delete a payment that was added manually (ie: bank transfer or cash).How to manually add a payment you received from a customer.How to create and send an invoice How to download an invoice

Add-ons & Additional Questions

How do I create Additional Questions?Reporting - Additional Questions How do I create Add-ons?

Dashboard & Reporting

How do I generate a Payments Report?How to use advanced search to pull reports on Bookteq.How to report on multiple venues?Reporting Dashboard

Users & User Permissions

How do I create and edit a user and their settings?What different ‘User Types’ are available and what do they mean?What is Read-only access and how is it used?

Customer Management

How to combine more than one customer's bookings.

Access & Floodlight Control

How to generate Lockteq access codes that don't require a booking.Lockteq Support

Product Updates & Newsletters

Product Update - March 2025 Quarterly Client Newsletter - December 2024 We're changing the way we process your payments Quarterly Client Newsletter - June 2025 Improvement to balance reminders

Marketing Your Facilities

Introducing Bookteq to your customers Update your website to maximise bookings Introducing Bookteq and Lockteq to your customers How to do keyword research for SEO How to improve SEO for your facility: A beginner's guide How to create a Google Business Profile

Contact Support

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